ANFP Marketplace

Disagreements happen when you bring together people with different personalities, opinions, and values. As a manager, you need to keep an eye on potential conflicts between employees and help them resolve issues effectively. In this course, you will learn why conflict happens, common ways people react to conflict, and how to turn workplace disagreements into opportunities for constructive dialogue, change, and new understanding.

Learning Objectives:

• Identify why conflict happens and learn common ways to respond to conflict
• Learn what to do when conflict turns into abuse and how to respond to angry employees
• Learn how to implement conflict resolution tips and techniques

Course login is valid for 1 year from date of purchase. No online course extensions will be granted. All online courses are non-refundable. CE credit will be given upon successful completion of all required areas of the course including the quiz and evaluation form.

This course is a level II continuing competence.
View continuing competence level descriptions here.