Healthcare has moved into a new phase; and at the heart of the industry is the desire to create positive experiences for residents and patients. Improved patient and resident satisfaction scores is a goal that all operators are striving to meet; and a hospitality-based style of service will help meet this challenge. Find out why it is important, for career advancement, that a CDM be an expert at hospitality services. Learn tools to lead your department in creating a higher level of service for your patients and residents. With these skills, CDMs can transform their operation to drive satisfaction scores into the highest percentiles and help their facility meet its financial goals.
NOTE: A planned migration to a new learning
management system is taking place June 2019. Any courses in progress, but
not complete as of 5/31/19 will need to be restarted and completed in the new
learning management system after 7/1/19.
No online course extensions
will be granted. All online courses are non-refundable. CE
credit will be
given upon successful completion of all required areas of the
the quiz and evaluation form.
This course is a level II continuing competence.
To view continuing competence level descriptions, visit the ANFP website.
© 2016 Association of Nutrition & Foodservice Professionals